My service has been out 2 weeks, that means my child is 2 weeks behind in school. You can opt to rent your modem instead for $15 per month if you want to pay less upfront. Where they do exceptionally poor is in customer service. So they say they'll come on Monday of the week 5:00 on Monday rolls around, our old internet stops. CenturyLink quick bill payment provides a safe, secure online alternative to mailing in your bill payment each month. Yes. Kept going back to the starting point as to what you are calling about. This may influence which plans we compare and review and write about, but it does not effect our recommendations or advice, which are based on thousands of hours of research. Your review has been submitted. CenturyLink has the worst customer service of any company that I've ever dealt with. You are requesting a quote and other information regarding your telecommunications needs. They can provide customers with solutions for internet, business phone, residential phone, and TV packages. I continued on with spectrum. Kirby Brown (@kirbyb3) reported 8 hours ago. Stay clear of these criminals. Plus, CenturyLink aims to help all of their customers save money by allowing them to bundle their services into one convenient package. I literally have no Internet. Long Time Customer (but Apparently That Does Not Matter) from Midwest US. Centurylink - Century Link SUCKS!!! I called the customer service number 800-244-1111 to ask a simple question about my service. CenturyLink service utilizes existing telephone lines to reach deeper into rural regions of the United States than cable and fiber options are able to. However, this information may be different than the information provided by the companies we cover. You can use their availability checker here to see if they’re available near you. Their phone services boast clear and reliable connections with no dropped calls. Average salaries for CenturyLink Business Service Technician: $31 - $34. Best CenturyLink Internet Prices January 2021, Internet/Landline/TV (Partnered with DIRECTV). For a telecom company I'm astonished about how bad their customer service is, they're useless. Please stop giving your business to this company, they need to be shut down ASAP. Simple Mobile Payment Online - Make A Payment Now $25 - $60 mobiletop-ups.com. Our partners cannot pay us to guarantee favorable reviews of their products or services. This is absolutely REPREHENSIBLE. sick and tired of them. Horrible customer service. I confirmed there would be no charge. Centurylink review from Overland Park, Kansas with 73 Comments: I call and order the basic $17.00 per month service and the line backer for my life alert system. Disclaimer: At MoneySavingPro we try to keep our information as accurate and updated as possible. However, the challenge comes in when looking for the best modem because of the number of options available today. Century link is the worst internet ever. Tried calling got hung up on 5 times. However, talking to customer service is annoying...they do not understand the idea that their company's errors cause major inconveniences that go beyond the dollar amount of the service. Average salaries for CenturyLink Portal Support: $19 - $20. I have involved the attorney general's office & Centurylink keeps saying they have sent labels to return the boxes & that they will credit everything after they get the boxes. CenturyLink Internet prices start at $49/mo with speeds up to 100 Mbps. I have been "on hold" after calling Centurylink for assistance for over 30 minutes. It was never reliable. (they lied) they said they e-mailed me yes 5 times once right away saying to call them the next to e-mails were welcome I did not see any of there e-mails being I get 60 a day. Transferred me to Customer Care. Then I found the link on their website to contact upper management and I contacted them and all they said was that they'd escalate the case to the supervisor and I never got a response back, then I contacted them again 2 more times inquiring about a follow up and I never got a response back. Find CenturyLink phone numbers, email addresses, and links. I implore you not to do any business with CenturyLink, their customer service is absurd. It's like $100 extra. Smoke signals are more effective than this worthless company's service. CenturyLink is a full-service provider that offers communication solutions for residences as well as small, medium, and enterprise businesses. I spoke with 10 different people and nobody was able to help me until the 11th person I talked to was able to figure out what was going on. lied to, overcharged, didn't keep their word to me. I would have never done that, not in a million years, that's just one of their lies. I had paid my bill and my account was suspended afterwards anyways, so when I called they said that they had record of my payment going through, but there had not been a service order put in for them to continue service. Waiting 45+ minutes to get assistance is completely unacceptable. Trying to return modem. I've been unable to get a response from my VOIP services relationship manager for 2.5 months, from his manager for 2 months, and from another supervisor for 2.5 months. 24-7-365. Every time it is the same old line. Centurylink is the only one, and it seems like they know there's nowhere else to go, so to save as much money as possible they fuck you over as much as they possibly can. They told me it would be set up on the 23rd but it wasn't they said they had to talk to me and read me some stuff that I had to agree on and they couldn't' t get a hold of me so they put a hold on it. They never keep the lines of service open. I ordered service for my residence & business, for which they sent boxes but no one ever showed up to install them. So now here we are a whole day without internet with tons of lies and broken promises not knowing when will we get internet. Ads related to: Centurylink My Simple Pay Results from Microsoft . The internet service itself is average, nothing special. Everywhere I look they have terrible reviews! See reviews below to learn more or submit your own review. I was on the phone 45 minute and talked to 3 people and was then hung up on. Tech came out and boosted power. Virtual events are very much like many other kinds of meetings; only they take place over the internet. Assistance that is serviced is only half-completed and ineffective. Enjoy the best in entertainment and save on High Speed Internet, TV, and Home Phone Services. They kept me on hold, transferred me many times and hung up on me when I tried to cancel service. When their system crashes, you can bet on losing phone and internet service for one to three days. Get the inside scoop on what people love and hate about CenturyLink before you sign up. Worst experience with any company for years. Customer Reviews - Plans and Prices. 5:00 the next day rolls around and we call and they tell us well the person who was supposed to install came and said they were not able to come because no one let them in the house even though 3 people were in the house the whole day. Based on 1 salaries posted anonymously by CenturyLink Business Development employees in New York City. We finally found a company that could provide us with what we needed at a good comparble price. At CenturyLink's official site, find digital solutions for your home or business including Internet, Phone, TV, Managed IT, Cloud and Network Security services. So If you want a lot of stress in your life call them. I was a customer for over eight years. Yeah Google! Que system that does not recognize voice prompts. Have been disconnected twice already after holding 30 minutes. Called customer service number several times only to get the automated circular run around. In a few words, what should everyone know about CenturyLink? So much for regulation! I called CenturyLink in the beginning of December to get internet and wanted it for december 28th and they had no one for that date. We currently don't offer quotes for residential based solutions. While our site doesn't feature every carrier or provider available on the market, we're sure you'll be able to make significant savings from the information we provide and the free independent tools we create. Prepaid customers are billed automatically each month on a credit or debit card of choice, and service is auto-renewed until you choose to cancel. CenturyLink also offers mobile phone plans that are powered by Verizon. I ordered service for my residence & business, for which they sent boxes but no one ever showed up to install them. COVERAGE: Plan starts on the date of purchase. Because of my location I was constantly experiencing long blackouts of all internet service. If you plan to stay longer than fifteen months, it’s best to buy the modem. It rang one ring and then went to some faint background music. Specifically, their phone solutions come with a clear connection, total reliability, and unlimited local calling at a low monthly price. Shop CenturyLink Plans in your area. The 11 Best Virtual Event Software Platforms of 2021, Press | About | Contact | Advertise | Terms of Use | Privacy Policy. Worst company & customer service Ever!! I'm trying to get a new line run to my new house for home phone landline service and I've been on the phone with them 3 times and transferred to countless reps and none of them could understand and solve my issue. It shouldn't take over 11/2 hours. CenturyLink emerged as one of the most affordable. Get Receipt in the Text Message and E-Mail. Keeping in mind, centurylink gave me until the 24th of march 2020 to send boxes back (without the labels they claim to have sent)in order to receive the credit, but, On March 21st 2020 is when I received the credit threat. We are on a dead end secondary road with about 200 houses. I think they told me this is just so I'd stop bothering them. CenturyLink one-time fees include installation fees ($50 to $125, depending on location) and equipment purchase costs (up to $150 for a CenturyLink modem). The most expensive plan—Simple Internet 940—is cheaper than the same speed plan offered by both AT&T and Comcast. With CenturyLink, you’ll pay $9.99 a month to rent one of its modems—or you can pay a one-time fee of $99.99 to purchase your modem outright. Problems at every turn, internet that delivers half of what you pay for and constant outages.....been this way for ........years. Back to Home Page CenturyLink quick bill payment provides a safe, secure online alternative to mailing in your bill payment each month. When I changed my address my two year contract started over . I would feel guilty recommending this service even to my worst enemy. Always the same horrible experience. I am using the services and I am getting billed for them each month. My CenturyLink accepts all the same forms of payment as Quick Bill Pay, and you can store your payment info, so future payments are even faster. Hours spent with customer service, and being transferred from one person to another. They will keep giving you repair deadlines and blow through them for days. I'm trying to get a new line run to my new house for home phone landline service and I've been on the phone with them 3 times and transferred to countless reps and none of them could understand and solve my issue. At every turn, Internet that delivers half of what you pay monthly... 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