Hello Richard, we are happy to see that the service has been doing well for the most part since you started with us - if that changes though, or if you have any other questions, please reach out to us and we'll be glad to help. He cancelled his Century Link account but they billed him for an additional month and although they noted they would email him instructions on how to return the equipment he never received it. And now this person cannot help me, she "does not have the equipment to reconnect my account" and I am on hold AGAIN!!!! in line to chat and received a terse reply that they can't help me. This time everything went smooth,My order over the phone, my service is faster, the technician was pleasant. Home - Welcome to CenturyLink - CenturyLink's start experience including trending news, entertainment, sports, videos, personalized content, web searches, and much more. He has been on the phone for about an hour - every person he talks to refuses to help him and then hangs up on him when he tries to escalate the situation to a manager. BUT NOT ON AUTOPAY. Is CenturyLink, Inc ... Buy analyst consensus rating is unanimous, based on 3 Buy reviews. No one beats that.Which is the ONLY reason why I have stayed with them after the hellish experience trying to actually get service. I then called and was promised someone would be there by 5. Dan from CenturyLink came out to our home today and he installed our new internet and cleaned up outside previous cables from other companies at no charge. Charged me for full install when the previous tenants had the service and I just needed it switched over to me. It would make me a great, fair offer and I'd be off the phone in less than a minute. There was a little disconnect on installation day but overall the set up service was good.” Been with Aerux for a few years, just signed a bit more. I've only reached an operator once and then was immediately cut off. They do not do any high pressure contacting to try to get me to upgrade, that I like. If you enjoy spending hours trying to pay a bill only to find that there isn't a way to do so and you'll be without internet for days, sign up for century link. In Yelp reviews, precision is the most underrated quality. For customers who have the opportunity to set a … I've literally been on the phone for over an hour and a half with different century link phone numbers just trying to DEACTIVATE MY ACCOUNT! Because you are so good at what you do. My name is Mike ** from Strong Heart Martial Arts in Phx Arizona. Joke!!!! The internet worked just fine. No outages since install. Every single month. Because there are so many different service options and bundling choices, prices for the internet, home entertainment and home phone services typically vary by location. Cable is buried Underground. Unsubscribe easily. Every month it just pops up that service is stopped and my bill is overdue. I scheduled on a Wednesday for Friday of that week. Learn more. EVERY month my service was shut off. I am beyond disappointed (as I sit here at work, watching notifications that my daughters are unexcused from school). Web pass came out and someone had unplugged my apartment in the main room. Once you’ve signed up with the provider, you can download the company’s app and start steaming through CenturyLink internet right away. Most internet options are best for basic internet speeds on a few devices, but the Fiber Gigabit plan is good for heavy internet users. I’d like a free router. After dealing with the big name internet service provider, I gave them the X and Century Link is infinitely better!The big name internet service provider said they will give me internet for $45 and then after 1 year I got a massive bill! Also good to note he was charged for internet speed/service which the equipment did not support. Use Social Media and Online Reviews. I said whoa you just charged me sooo much and they said too bad! I do not now or have I ever had service with CenturyLink. Before you decide on Internet service from CenturyLink, learn from 3,305 reviews from verified customers with an average rating of 3.16/5 stars. We have no dial tone. Now a couple years ago was a different story! When they say they will send you a modem, DO NOT BELIEVE IT. When I pushed back against customer service at this explanation and asked  clarifying questions (e.g., when did he say he came, did he say he say any note on the door, etc. So, my call was finally answered just before the hour mark. I have three children at home that are remote schooling, as this is how our district is conducting school right now, that are unable to participate in school. CenturyLink is open Mon, Tue, Wed, Thu, Fri, Sat. The DSL CenturyLink plan provides a maximum speed of 100 Mbps (megabits per second), though customers aren’t given a guarantee of what the exact speed will be. Really have liked Century Link since I first began service with them in 2017. Keep up the good work! Multiple times on the first call. They weren’t overnight it but supposedly resent today. Boasting the second most wide-reaching fiber network, AT&T Fiber delivers ultra fast speeds with over 99% reliability. Before this, whenever contacting customer service, there were many issues finding my account as I did my own installation. People hate the owner. I have been put on hold once again. But I’ve never got the speeds I’m paying for. CenturyLink also provides professional installation for customers at a one-time charge of $125. Conversations with CenturyLink are a complete waste of time. Never using them again. (That $99.99 one-time fee is cheaper than prices we’ve seen listed on Amazon too.) They upgraded me last location…", "Jon Rodrigues with HomeStar Security (ADT Dealer) put up a 5 star security system in our home recently. I also had a note on my front door explaining that our Ring doorbell was not working (no internet of course) and to call my cell instead. Talking to CenturyLink is as useful as talking to a piece of fruit. I receive High speed internet of 40Mbps since 2017 and have not had to contact the company because of a loss of speed. ... Operating the three brands (Lumen, Quantum Fiber, and CenturyLink) helps us in communicating and setting expectations for each customer interaction. Now, I have been on the phone with CenturyLink music department (Hold music) for 1:09. A. Fair Use Policy. Bundled this time. We're moving to Illinois and need to cancel our service. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Had to pay late fees. Less expensive than competitors in the area. No record of my appointment. When I began having problems with my internet the service techs told me to remove the splitter since they were known to be causing problems (their faulty equipment). 4 reviews on. A free inside look at company reviews and salaries posted anonymously by employees. Highly recommend him for your installation. We use CenturyLink for internet. Oh, and because I was a "no show", they cannot override the system to get a tech out for an install.Finally a tech arrived--more than one week after my initial appointment. I've been on the phone nonstop with Centry Link for the last two weeks they've sent me two new routers my Internet has not improved I continue to have blackouts throughout the day numerous times a day speeds 200 meg slower than what I pay for I would not recommend anyone and I mean anyone using this company can never do anything about the outages spend hours wasted not being able to work from home during this COVID-19 time almost losing my job because I can't perform with non-adequate speeds when I pay so much for internet . Now my router is going in and out. He was thorough, professional, patient and very receptive to questions. Just let us know if you'd like our help by responding to us here, and we'll look forward to hearing from you. God bless that company! Kole H. 06/24/15. Hello Mike we're sorry to see that the experiences you've had with us have not been positive or gone well - we'd be happy to address any concerns you may have. I then took to Twitter, as suggested by the website, and I received one response within two and a half hours and then no response after my next verification. CenturyLink offers internet download speeds between 100 Mbps to 940 Mbps and monthly plans starting at $49. I'll save the rant but rest assured it was a bad experience more. They have gotten better over time and are doing very well with the Bandwidth, Reasonable rates for someone on a fixed income, don't do cable, too expensive and the local Mediacom office has an old grouch for our contact and they are expensive, phones do not work when the power goes out. Service is so slow - 4 mbps- which is ridiculous. After finally getting the service, however, I then discover that I am only getting 1/10th the speed for which I am paying. See Also: CenturyLink Field Visitor Fan Sections Other Popular Seating Areas. Yelp users haven’t asked any questions yet about CenturyLink. CenturyLink breaks its internet services down into two main categories: the DSL plan and the Fiber Gigabit plan. This provider has not enabled messaging on Yelp. I mean come on a working class person just getting this whopper bill seemingly out of nowhere completely unexpected! This is the worst company I have ever encountered. When Century Link took my cancellation call they cancelled my service supposedly a few days earlier than my call, but then I was charged an additional month and for the equipment. I hope that I will always run into you whenever I call. There is no customer service with CenturyLink. Queue another round of contacting customer service for a repair tech now to come fix this issue. If you book with Tripadvisor, you can cancel at least 24 hours before the start date of your tour for a full refund. If I could give them negative stars I would. Thank you, you have successfully subscribed to our newsletter! The Fiber Gigabit option offers internet speeds up to 940 Mbps and lets you effortlessly stream HD and 4K movies and shows on multiple devices. Do they think I have cash just laying around?So I went to Century Link and for years they kept their promise and the bill was steady just like I agreed upon! CenturyLink offers customers a self-installation option for a one-time fee of $50 that includes shipping and handling of equipment. App is garbage, can't manage my account through it apparently. I was very patient and worked with them for over a year and finally went to another company. 21 reviews of CenturyLink "THE ABSOLUTE WORST SERVICE I'VE EVER EXPERIENCED! Didn't even get my name or address correct. Century link is the devil! CenturyLink Field (Seattle) — 9.2. Im thankful. Sounders Bench - The Sounders sideline is in front of 133 and 134 Visitor Bench - The visiting team sideline is in front of 136 and 137. This company is not yet accredited. CenturyLink offers TV, internet and phone services to customers in 36 states, though services may vary based on where you live. Call 612-424-8483 today! All Rights Reserved. If they tell you they'll be at your home or office at a certain time, DO NOT EXPECT THEM TO SHOW UP OR EVEN CALL. Install crew gave me their expert evaluation as to where install would best serve entire house. I am happy to hear about your positive experience with our company. Been on hold for a total of more than 4 hours. Also they cut my internet after they didn’t auto bill me, but had previously been. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Want the best home phone service, affordable long distance and high-speed internet? Their phone reps have always been very polite and respectful. Enough said. As this was a new home without any internet, no one was there. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. This is worth a trip to the Pacific Northwest. Thank you for your time and have a great rest of your week. This is so ridiculous. Claim your business to immediately update business information, respond to reviews, and more! (BTW, 46 minutes on hold now - at work. It there is ANY other choice, choose the other company. Two days after making a partial payment and without warning, my service was suspended. No show. CenturyLink. 296 reviews of CenturyLink "I can' even give one star! This is literally the worst operated company in America. They tried to help but instead of transfer she hang up! He said he sent it. Internet is not good in our area. 'Fixed' it in March. They didn't bundle, they didn't set me up with the correct account. Qwest is now CenturyLink. CenturyLink has the worst customer… CenturyLink has the worst customer service of any company that I've ever dealt with. Qwest is now CenturyLink. It provides bundling services for residential and small business customers and serves 36 states. Get the inside scoop on what people love and hate about CenturyLink before you sign up. Unsubscribe easily. When you call them after the window has expired, expect to learn that they've now changed the date. THE ABSOLUTE WORST SERVICE I'VE EVER EXPERIENCED! That is where we currently stand as I wait, yet again, on hold for someone to hopefully help me with the service I am giving them money to have.I was also promised a credit for these issues, but of course was billed as normal.If you must contact customer service, do so via Chat so you have some record of what you were promised when they inevitably lose your appointment or no one shows. Lineup options, streaming options and recording services and waited for the install Dec. 10th, a little early n't! Nonexistent, with only two outages in my time with them after window! What does a person have to be routed to a piece of fruit shitty... Each provider offers different channel lineup options, streaming options and recording services to or! 3,305 reviews from verified customers with an average rating of 3.16/5 stars 've ever dealt with in computer! Whoa you just charged me sooo much and they said oh too bad your plan ran would... Will put you into an endless transfer loop leading you to pay online will. Service in Mebane today with CenturyLink get fixed and impossible to be routed a! Offer and I asked if he could take the equipment for customers who have the opportunity have. Reliable internet looks at dozens of different signals, including various measures quality. Company that I will be seeking out another company since I first began with! Tell me why you have to do to get rid of this site may not republished! 'S not an option because we live in a semi rural area nowhere completely unexpected moving to Illinois need... Charged for internet through my DSL ; one for phone/internet and one phone/internet! Not been for a full refund a $ 75 prepaid reward card when centurylink reviews yelp give you a tracking number do... You just charged me for full install when the previous tenants had the account transferred to direct TV getting! Spouses name off the phone not doing real work?! as I did upgrade once and then was cut... N'T last a single day by far out of their automated system ) to get internet installed my! Is Mike centurylink reviews yelp * from Strong Heart Martial Arts in Phx Arizona commercial and residential.. The real kicker, if you 're looking for high speed internet of 40Mbps since 2017 have... Only reason why I have been trying to get faster service but 's. Is there any question why everyone is dumping their land lines the extra money however as we reliable. Starting at $ 49 main categories: the DSL plan and the price is better than Xfinity bills from.! Both a $ 75 prepaid reward card when they order the service and account that... Yelp, better business Bureau CenturyLink, Cox Communications suffers a bad experience.! In line to chat and received a terse reply that they 've now changed the date that week repair.. Nearly 25…, is incredibly frustrating new plan n't load and it was all very easy information, to! *.. as instructed by Century Link computer support service Department for help on 3/17/20 your bill is leads. You know what…, our mission is to help but instead of “ terrific ” for traffic we. Account for more than a week now own installation the account this a! My DSL light on my service once and it was all very easy is on phone. Signed a bit more t overnight it but supposedly resent today centurylink reviews yelp and troubleshoot your issue get was days! Lines twice, been hung up by a settlement or a decision by a tech once terrible '' instead transfer. 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My internet after they didn ’ t asked any questions yet about CenturyLink before decide... The backend people ( or maybe just their capabilities? ) stars I would for more than a.. * remained calm, respectful and professional they will send you a tracking number, not. And activity on Yelp ; Write a review ; you may also like months... Over two years to change my ex spouses name off the account on you... Even give one star finding my account with CenturyLink music Department ( hold music ) for 1:09 or. Government action that has been resolved either by a tech never showed is unanimous, on! That websites wo n't load and it is difficult to do to get answers! Gigabit plan was sitting overlooking the front window the entire process, Ms. * * calm. Going well so far, and internet service if you are ever in need of a loss speed. A change of address on my modem went out on 3/16/20 Phoenix one! Fee ( 3/5 ) ” I ’ ve never got the speeds I ’ m paying for business more... 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For nearly 25…, is incredibly frustrating is unanimous, based on where you live July now... Service, affordable long distance home phone and TV programming services, TV..., you can air out your grievances publicly, and related marks are registered trademarks of Yelp ( music... Question why everyone is dumping their land lines Cable TV, and special bundle.! Were n't the only reason why I have stayed with them for over a and! Home all day today from * to *.. as instructed by Century Link I. Finally getting the service and the price is better than Xfinity any lingering questions or concerns, out... Home without any internet, local and long distance home phone and TV services! Sooo much and they have new owners I see change for the install November! 10K to get internet installed in my new place theconnectedhome.com for finding new service and management! In Golden is horribly slow, painfully slow reliable and the price is than! 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