In any case, the aux heat is now working and the house is way more comfortable. First, make sure your thermostat is set to Heat or Auto mode. Press J to jump to the feed. When the thermostat is not in auto mode, there is a single target temperature. Aux Heat Runtime Alert- Sets the amount of time that the Auxiliary heat source, if installed, can run continuously before an alert is generated. The HVAC unit in question is a heatpump with a 10k aux heat coil. The ecobee doesn't even know the defrost cycle is happening and it certainly doesn't tell the aux to kick on. Go to System. Adjusting these heat settings can only be done on the Ecobee thermostat interface. I'd like to pull the Honeywell and put the ecobee back ... any ideas on what could possibly have been going wrong? Auxiliary Heat Run Time: Auxiliary heat source is running too often. Page 67: Auxiliary Heat W2 Y1 compressor and auxiliary Heat Pump Air Handler heat, if applicable NOTE Do not connect any jumper wires between Rc and Rh. In your case that means never using the furnace. Unfortunately, in extremely cold weather, even a properly working heat pump does not reach temperature set on thermostat. When it gets below 35 degrees, a heat pump loses its efficiency and cannot keep up with the heat loss of the structure. See More + The Emerson P210C thermostat is a 5-1-1 day programmable thermostat that allows you set convenient weekday / Saturday and Sunday schedules.This thermostat features backlit display and precise temperature control of plus/minus 1. Turn it off, wait at least one minute, then turn it back on again. I live in the mid alantic, so temps range from 100 in the summer to 20s in the winter. The big issue is that Ecobee's installation directions say to not hook up the emergency heat wire if you already have aux heat. ecobee recommends turning off the compressor when outdoor temperatures drop below 35˚F; however, this setting is not ideal for energy efficiency and costs. I then re-installed the Ecobee and when I turn on the heat only the fan starts up - the heat doesn't even attempt to kick on. To Set Thermostat to Auto Mode. The R wire needs to go into the Rc terminal on your ecobee. Check to make sure the vents are clear; there shouldn’t be anything directly in front of them. It looked as though the heat pump had gone out since it was only running on auxiliary heat source, and there was NO warning from Ecobee. Due to the fact that it was dinner time, I had to get off the phone with Ecobee support. Other solutions to try are resetting the furnace power at the breaker box and cleaning your furnace. Help! Pre-heat or cool your home from the app if arriving earlier than expected. The A/C ran fine all summer, but now the heat is not working properly. Which is extremely easy to do with an Ecobee thermostat. Your Ecobee thermostat calls heat from your furnace, so if the furnace doesn’t have power, there will be no heat. It seems to fail especially when a schedule change causes the desired temperature setting to raise. An overheated furnace can cause a fire, so furnaces have an automatic shut-down trigger for safety. Wiring that is at best, complicated, and at worst, dangerous. There are four possible reasons why an Ecobee thermostat isn’t turning on the heat when it’s supposed to: Not sure if the heat is on? I have a heat pump system with aux heat. Sometimes there is a genuine problem, but more often than not, there is nothing wrong. Select Air to Air or Geothermal depending on the type of your heat pump system 3. Then select HVAC. When temperatures get very cold here (say, 20 or below), my condo really struggles to maintain temperature, while giving me alerts that the Aux has been running too long. It's homekit compliant, which is great, but it's not the ecobee I bought. Cool Not Responding: The system has failed to cool the home. Then, use the slider on the main display screen to increase or decrease the desired temperature. This site also participates in other affiliate programs and is compensated for referring traffic and business to these companies. If it isn’t connected yet, try closing the menu, waiting a few more minutes, and then opening again. Ever. If the flame icon is white, the thermostat is not calling for heat. It's currently wired up at the thermostat the way the RiteTemp instructions say (the C wire is present and hooked up), except that the W wire from the air handler is connected to the W2 terminal on the thermostat, and the Y wire is interrupted by a float switch for the drip pan. My ecobee is making a "clicking" noise and will not turn on! My ecobee thermostat won't turn on. Try switching the breaker for the furnace power to see if that restores power. If your Ecobee smart thermostat isn’t turning on your heater, your heat set point, or desired temperature, may be the same or lower than the current temperature in your home. Check out this article for more information about the Power Extender Kit and how to install it. I have been searching the internet and found a few different ... if you are electrically or mechanically deficient then you want to hire the work. Set the HVAC to Auto. This is set at a default 35F (1.7C), so the heatpump will not be used when the weather outside is below 35 degrees Fahrenheit and only aux heat will be used in … The target temperature is either determined by the currently active climate or it may be overridden by a hold. Everything else in the house is gas fired heat. If this isn’t the first time you have had an issue with receiving power from your furnace, you may want to use the Power Extender Kit that came with your Ecobee thermostat. Since no one had made changes in the settings, I called out a repairman who found that the heat pump was not the problem, checked the settings on the Ecobee, and found that it was not allowing a dual heat source--the way it has been programmed for 5 … The heat won't kick on even though the room temperature is well below the set temp. Avoid running your heater for long periods during the winter. Here are the directions to adjust the heat threshold settings: Depending on the temperature inside and outside your home, changing the heat threshold settings may allow your heat to turn on when it wasn’t before. The learning and heating algorithms were not designed with electric heating in mind. Nest T3008US Learning 3 Generation Thermostat – The Schedule-Learning Option. If after reviewing the compatibility and installation information, you learn that an ecobee thermostat will not work for you, please consider the other smart thermostats available at our store. My furnace won’t turn on! Why is my ecobee rebooting? Next, he had us pull off the thermostat that was not working correctly from the backplate and check the wiring. When ecobee switches over to Aux Heat, my Wink app sends me a notification (it's the only reason I still have the Wink app on my phone, tablet, etc). Heat Pumps and Electric Home Heating - Help with auxiliary heat on heat pump - I am looking for guidance on auxiliary heat with heat pump. However, what if your Ecobee doesn’t turn on the heat? Therefore, if it’s below 40 outside and the auxiliary heat isn’t working, then your heat pump will just blow lukewarm or cool air. Specific thermostat settings may be preventing the heat from turning on. Contractor's Assistant: ... 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