If staying at home puts you at risk of abuse from someone else in the household, there is help available. If you disable this cookie, we will not be able to save your preferences. They might be sympathetic and agree to late rent or a rent reduction for a temporary period. Coronavirus (COVID-19) - Guidance for the housing, homelessness and support sector We are in daily contact with the Welsh Government's housing and social care teams, working with them to consider and respond to the risks and concerns affecting the homelessness, housing and support sector. Wales' housing minister says she is "absolutely determined" homeless people will not have to go back on to the streets after the coronavirus pandemic. Things you will need for this course: A quiet space; A pen and paper for making notes; Speakers or earphones to hear the presentation; Accompanying notes ; What we will cover: Coronavirus Act 2020; Worried about paying your rent? Jun 2020. The hearing might be dealt with by video or audio link. Men can contact the Men’s Advice Line on 0808 8010327 and The Dyn Project in Wales. For more information on eviction if you have a mortgage, see our pages on mortgage repossession. If you are worried about getting in to debt during this time Shelter Cymru provides free, independent, confidential, specialist debt advice across Wales. Make sure you tell your landlord about the affect that coronavirus has had on you and your family. Last updated: 22 December 2020. You will be contacted by the court if this happens and you will be told if there is to be a court hearing. This includes those delivered from the offices of other organisations as well as those delivered from its own offices. Since the national lockdown in March 2020 there have been regular changes in the housing world in adjusting to the “new normal.” This course aims to equip you with an update to housing and homelessness following in recent months and what the changes mean on a day to day practical … If you want to leave your tenancy early because of coronavirus, you must make sure you end your tenancy correctly. During this period you do not have to make any payments to your mortgage but be aware that your monthly payment will go up after the holiday ends. If, after an online viewing, you remain interested in a property it is usually a good idea to visit the property in person before you sign a contract. Strictly Necessary Cookie should be enabled at all times so that we can save your preferences for cookie settings. Check if you have insurance that will cover your mortgage payments instead. Your landlord must give … Coronavirus - Shelter Cymru Many people are worried about coronavirus and how it could affect their housing. Email or Phone: Password: Forgot account? Financial assistance – what is … For example, mortgage payment protection insurance or through your current account. Shelter Cymru has published statistics that show the extent to which each local authority across Wales needs more social homes - in Pembrokeshire there are 3,823 households on the waiting list for a social home but only 101 were built last year. Sections of this page. Maybe you were on a zero hours contract and / or your employer’s business has closed. For more support with money, have a look at the Money Advice Service coronavirus support page. If a viewing does go ahead they must follow the Welsh Goverment guidance. Some court cases were put on hold between March and August 2020. Use the sample text below to help you put together an email or text. Coronavirus (COVID-19) Housing: coronavirus; Renting a home: coronavirus; Eviction during the coronavirus pandemic; Guidance. If you need to collect your belongings from a tenancy that you have already moved out of, take a look at this Welsh Government guidance first. Your landlord or agent can only arrange a physical viewing of your home with your agreement. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful. From 29 September 2020, most tenants in Wales are entitled to 6 months’ notice before their landlord can start court action to evict them. You still need to pay your rent if you can, otherwise you could be evicted. If you are worried that you will lose your home because of the pandemic, find out how you can get free help and advice today. A computer glitch has seen 11,000 coronavirus cases missed off the official count in Wales last week. The Welsh Government currently expects councils to do all that they can to help you if you are at risk of sleeping rough, for example because you are: If you are in this situation and the council says it cannot help you get advice straight away. For example if you’re facing eviction for antisocial behaviour. You can call the Samaritans for free on 116 123, their lines are always open and you can talk to them about anything. The police raided the shelter because the commission had received a complaint from a resident of the home, a press released issued by Ms Maliwal's office said. You could get support including: For more advice and help about paying energy and water bills have a look at the National Energy Action (NEA) Warm and Safe Homes scheme. Shelter Cymru is Wales’ people and homes charity. I don't feel safe in my home, what help can I get? Can I stop prospective new tenants viewing my home? Once you’re done, click copy text to clipboard. Facebook. Take a look at our step-by-step guide to making a homelessness application. It is also illegal for your landlord to lock you out of your home. Keep up to date with current coronavirus advice in Wales on Meic and Gov.Wales. It is important that you continue to pay your rent if possible. You might be able to get help or an exemption from paying your council tax. Please give £10 today and help us to continue to support as many people as we can during this difficult time. The loan will be paid direct to your landlord and will have to be paid back within 5 years. Visit our dedicated page Coronavirus : advice for young people. If you have to leave because of abuse or threats of abuse, contact your local council, they should be able to help you with finding somewhere to stay. If you want to leave your tenancy early because of coronavirus (for example, you are a student and have had to return home to be with your family), you must make sure you end your tenancy correctly. There is no doubt that Covid-19 has significantly impacted every aspect of our lives and our home is more important than ever. Court proceedings for eviction were suspended for a period but have now started up again. So if your organisation has people working from home or in settings where social distancing is necessary, this could be an opportunity to invest in their skills and knowledge. Emergency laws mean that, in most cases, you are entitled to 6 months notice before your landlord can apply to court to evict you. You might qualify for benefits or financial help if: Universal credit Click here for more details about how to apply. Coronavirus housing … If the council say that they cannot see you face-to-face they should still be able to take an application from you over the phone. If staying at home puts you or your family at risk of abuse from someone else in the household, you should get help. Annual gas safety checks remain an important legal requirement but they should be rearranged if they cannot go ahead safely because someone in your home is self isolating. For more information on eviction if you are a tenant, see our pages on eviction : court action. Make sure any agreement you make is in writing. Check back regularly for updates. Click here for more details. From 18 March 2020, Shelter Cymru is closed to all face to face advice surgeries and sessions until further notice. Even though you have a roof over your head you are still classed as homeless and your local council should be able to help you. You usually have to wait 5 weeks before your first payment but you might be able to get a UC advance within a few days if you are unable to wait. Lots of young people are struggling because they have lost their jobs or their income has dropped because of the pandemic. This means that every time you visit this website you will need to enable or disable cookies again. Read our advice on how to deal with mortgage arrears. Worried about paying your mortgage? Click here to see if you can. To find out more about applying for benefits during the coronavirus pandemic click here. If you rent a room in a shared house or house in multiple occupation (HMO), your landlord or agent can arrange viewings of empty rooms but must follow the Welsh Government guidance. Young people in Wales have had to make big changes to their lives because of coronavirus. It should not be regarded or relied upon as a complete or authoritative statement of the law. Check and save your message before you send it. © Copyright - www.sheltercymru.org.uk 2017, Safety and Self-Care Advice for Survivors in Isolation, are in rent arrears because of coronavirus, not already receiving housing benefit or universal credit housing costs, a temporary break in your bills or debt arrangements. Click here for more details. In the notice they must give information to the court about the impact coronavirus has had on you and your family. You should follow Welsh Government guidance on social distancing during a viewing, wear a face mask and try to make sure no one is in the property when you view it. They may be sympathetic to your request to leave if they understand your reasons. Advice and assistance continues to be available through our Freephone Shelter Cymru Live service on 08000 495 495 open 9.30am - 4.00pm … The information contained on this site is updated and maintained by Shelter Cymru and only gives general guidance on the law in Wales. Use this sample wording to put together a letter, text or email to your landlord or agent. Police can still come to your home. Depending on your situation the council might be able to stop you becoming homeless or, if necessary, find somewhere for you to stay and keep safe. If your landlord does not serve a notice before the 29 January 2021, the eviction proceedings will be automatically stopped. This means our helpline is still open but operating with reduced capacity and there is now a queue limit time of 8 minutes. It is illegal for your landlord to evict you without following the proper steps. Find out more about the fund and make an application online here. Press alt + / to open this menu. You should not move home if you’re self isolating or have tested positive for coronavirus. You will still be responsible for paying your rent whilst your tenancy is continuing, even if you are not living there. Call the Live Fear Free helpline on 0808 80 10 800 (free and confidential) or visit Welsh Women’s Aid advice page on Safety and Self-Care Advice for Survivors in Isolation. Delete or change parts marked with an *. Shelter Cymru is Wales’ people and homes charity. Viewings should not happen in those circumstances. Home / Course / Covid-19 and Housing – where are we now? While it will not be suitable for everyone, for some people facing a period of financial difficulty the scheme has the … If you are sofa surfing it might be hard for you to keep to the rules about social distancing and staying indoors. Mental health emergencies are serious. If your landlord started court proceedings before 3 August 2020 but has not yet obtained a possession order they will need to send a notice to you and to the court to re-start the case. Aged 16-25? Don’t delay in making your claim. If you are struggling to pay, see our advice above. Try to continue to pay your rent if you can or, if you can’t, contact your landlord to try and agree a repayment arrangement. To find out what to do if you think you have symptoms, please visit Coronavirus symptom checker.Or visit our encyclopaedia page, which has general information and includes a BSL video.. Click anywhere in the white box to make changes. If you are getting universal credit or housing benefit you might be able to apply for a discretionary housing payment to help with your housing costs. From physical and mental health, to the ability to work and learn from home, the pandemic has exposed far reaching inequalities and a lack of investment in homes. What to do if you are worried about being evicted and if you are being threatened with eviction. Your landlord can still try and increase your rent during the coronavirus outbreak but they must use the right procedure to do so. What you need to know about a COVID-19 vaccine Answers to the most common questions about coronavirus vaccine development Read the story. Get advice straight away if you receive any letters from the court. If you are in immediate danger, call 999. You can also look at the Welsh Government information leaflet for rough sleepers. Lockdown measures do not stop you from leaving the house to get help. Self Isolation payment living in unsuitable temporary accommodation. Check your tenancy agreement to see if it says anything about paying rent when you are not at the property or ending the tenancy early. We have set out below some sample wording you could use to send to your landlord or agent in a letter, email or text. See Public Health Wales for up to date health advice. The Discretionary Assistance Fund provides urgent grants to people in Wales as a last resort. Read more . This website uses cookies so that we can provide you with the best user experience possible. This could be in the same building. 17 April: … This website uses cookies to provide you with the best browsing experience. The council should help you make a homelessness application and, if you are sleeping rough, or at risk of finding yourself on the street, they should give you emergency accommodation. If someone in your home is self isolating, Welsh Government guidance says repairs should only be carried out if there’s a serious problem that poses a direct risk to people’s safety, for example emergency plumbing. Worried about paying your mortgage? They might be understanding and agree to late payments or to reducing your rent for a period. Follow @DWP on Twitter for up to date information. Shelter Cymru is Wales’ people and homes charity. Contact your landlord as soon as you can and explain your situation. 63 were here. If you are working age and on a low income you might be able to apply for universal credit. Find out more about leaving a tenancy early here. There is still lots of help and support available – we’ve given the details of national organisations that can help you below. Eviction during the coronavirus pandemic. Use the extra time the emergency laws have given you to try and get on top of things. Unlawful eviction and harassment can have serious negative consequences for families and individuals. For more information on student support go to gov.wales. Find out more about what help you may be able to get. You could offer to show the property to new tenants through a virtual viewing on your phone. Your benefit will usually increase if you report an income drop promptly. Possession proceedings – the old and the new; … Your local council will still be able to help you. Beat. The Senedd Research coronavirus page has lots of help and information for people living in Wales, including information on health and social care and education. Shelter Cymru, Swansea. You might qualify for benefits or financial help if: you lose your job; you can’t work because you’re sick or self isolating; your pay goes down because of the COVID-19 outbreak. We welcome any additional steps by the Welsh Government to reduce the risk of private tenants becoming homeless. Common concerns include struggles to pay rent or mortgage, eviction worries, getting repairs done in a rented home, having a safe or suitable place to stay and self-isolating in shared accommodation. It should not be regarded or relied upon as a complete or authoritative statement of the law. Part of: Renting a home: coronavirus; First published: 15 May 2020. If you are a university student and struggling with money, contact your NUS Students Union and ask about applying to the university hardship fund. Women’s Aid also have lots of help and easy to read information on their website. There are some exceptions, including cases of anti-social behaviour, trespass or domestic violence. Homes for all Cymru make the case for good homes to be central to the national recovery plan. You must be in receipt of a qualifying benefit to apply. If you are struggling to pay, get in touch with your landlord as soon as you can and look at our advice to find out what help you can get sorting out your money. Find out more about the scheme here and to make an application, click here. You are not wasting anyone's time. You should report repairs by phone, email or online. UC can include a claim for help with your housing costs, including rent payments. Anyone who comes to carry out repairs should follow Welsh Government guidance on social distancing. A map of where help is avaiable. See the current Welsh Government advice and FAQs. Think carefully before you apply and use the Money Advice Service payment holiday calculator and guide to help you decide if a payment holiday is right for you. Accessibility Help . If you are in immediate danger, call the police on 999. We have a dedicated coronavirus housing advice page for help with paying bills and... Jump to. The Lib Dems, Plaid Cymru and Scottish Greens have all called off their spring conferences in response to COVID-19. Some landlords can apply for a break in mortgage payments if their tenants are struggling to pay rent due to coronavirus, but this won’t always be possible. For example, if you have had to move urgently because you or a family member was sick or needed support. The current law in Wales is that you should stay at home, work from home if you can and self-isolate if you or anyone in your household has symptoms of coronavirus. You can find out more about illegal evictions here. Financial assistance – what is available out there? If your landlord tries to evict you or is harassing you or your family, get advice urgently. Shelter Cymru yw’r elusen yng Nghymru ar gyfer pobl a chartrefi. The information contained on this site is updated and maintained by Shelter Cymru and only gives general guidance on the law in Wales. Contact the Trussell Trust to find your nearest food bank and then contact them to see what they offer in your area. Click on the topics below to help work out what it means for you. It should not be regarded or relied upon as a complete or authoritative statement of the law. This website uses cookies to provide you with the best browsing experience. Find out more on the Trussell Trust website. If possible, ask for a suitable alternative self-contained space until you are fully recovered. For more advice on what to do if you are already claiming benefits or how to claim benefits, click here. Any move should be delayed. If you are of working age you might be able to apply for universal credit (UC). Rydym yn ymddiheuro na fedrwn ddarparu’r wybodaeth yma yn Gymraeg, ond os hoffech siarad ag ymgynghorydd yn Gymraeg yna cysylltwch ar 08000 495 495. Chief executive of Shelter Cymru, Ruth Power said: The Covid-19 crisis has created unprecedented stress and hardship for people privately renting across Wales. You will still be responsible for paying your rent if you don’t. Make sure any agreement you make is put in writing (a text or email is fine). This includes where : You can find more information about the help you can get paying your council tax here. You may be able to get an Emergency Assistance Payment from the Discretionary Assistance Fund (DAF) to help cover essential expenses as a last resort. Check what you can claim here. You can move home but you must try to do as much of the process online as possible and follow current Welsh Government guidance. Other household bills and essential expenses. Visit our Get Advice page, call our free helpline or use our webchat. Some universities have set up crowdfunding pages to raise money for students who need financial help during the pandemic. To find out when there is an adviser in your area, visit advice near you and find your local area. Contact your local food bank if you need help with food. If you are worried about your gas or electricity bills, contact your supplier as soon as you can. This website uses cookies so that we can provide you with the best user experience possible. Notices from before 29 September 2020 could still be valid depending on the type of tenancy you have, the notice you received and when you were given it. Our statement on coronavirus - Shelter Cymru Our statement on coronavirus 16/03/2019 We know a lot of tenants are worried about how they will be able to pay their rent during the coronavirus pandemic. Link. Your landlord can only start court action once your notice period ends. Homeless or worried about becoming homeless during the pandemic? Read about access to your rented home for repairs here. COVID-19 has pushed many people to the brink of homelessness. Call Childline on 0800 1111 or call 999 if you are in immediate danger. With unlawful evictions on the rise in Wales since the Covid-19 pandemic hit, this course seeks to provide you with information and practical guidance on recognising unlawful evictions and harassment and how these issues can be dealt with by tenants in the private rented sector. If you feel that you are being abused and need to talk to someone, there are organisations open – use our search tool below. COVID-19 and conflict – a deadly combination The pandemic has deepened acute food insecurity in countries already under intense strain, leaving millions of children at risk of famine Read the story. Read the Welsh Government guidance Renting a home : coronavirus. You can usually get a universal credit advance within a few days if you can’t wait 5 weeks for your first payment. You can also use their Money Navigator Tool to give you an action plan based on your individual circumstances. The information contained on this site is updated and maintained by Shelter Cymru and only gives general guidance on the law in Wales. Shelter Cymru said private renters were among the hardest-hit by the pandemic. You or a trusted adult should call 999 and ask for an ambulance, even during the coronavirus outbreak. If your income has dropped and you are worried about paying rent, tell your landlord or agent straight away. 23 May: Welsh Government works with Shelter Cymru to develop digital campaign on Housing Advice during COVID-19 to assist those seeking advice related to different housing issues. Emergency laws have been introduced in Wales to protect tenants from eviction for a temporary period. It is illegal for your  landlord to make you leave without giving you the right amount of notice or getting a court order. It does not matter if your landlord wants to evict you because of coronavirus – they must still follow the same steps. Tell your landlord or agent if you are self-isolating or have symptoms of coronavirus. If you need more advice or help with money matters have a read of our money advice pages or visit the Money Advice Service coronavirus support page. Find out more about what else you can claim on the entitledto website. This includes : You could be given a shorter notice in some cases. If you are on benefits, make sure you are getting everything you are entitled to. Covid-19 and Housing – where are we now? your pay goes down because of the COVID-19 outbreak. 0808 801 0711 (youthline) 0808 801 0811 (studentline) beateatingdisorders.co.uk Under 18s helpline, webchat and online support groups for people with eating problems, such as anorexia and bulimia. You can only end a fixed term tenancy early if your tenancy agreement has a break clause or you negotiate an early end to the agreement with your landlord. Safety when … See Citizens Advice for more information on: If you are vulnerable, homeless or need emergency help phone your local Jobcentre Plus. You normally have to allow your landlord access to carry out repairs but you can ask your landlord to postpone any repairs which are not urgent. If you have received a notice you should stay in your home. Rather than banning all evictions as promised, the emergency legislation will simply extend the current notice period for a section 21 eviction from two months to three. Many people are worried about coronavirus and how it could affect their housing. This page was last updated on: January 11, 2021. If your situation has changed because of the pandemic you may now qualify for some help paying your council tax. To read our full advice about dealing with rent arrears, click here. Many local communities have made arrangements to help individuals who are vulnerable due to Covid-19. You should still pay your rent while you are waiting to be contacted by the court. Mae COVID-19 wedi gwthio llawer o bobl yn agos at ddigartrefedd. Universal credit can include a claim for help with your housing costs, including rent payments. you can’t work because you’re sick or self isolating. NOTE: For general information about COVID-19 visit Welsh Government.For information on the vaccine and its rollout visit Public Health Wales. Your landlord may be sympathetic to your request to leave if they understand your reasons. You make is in writing ( a text or email to your lender is giving go to.. Help paying your council tax here: 15 may 2020 advice for more about. Need help with food n't feel safe in my home shelter cymru coronavirus what help can stop... Prospective new tenants viewing my home, you should contact your supplier as soon as you can and explain situation... Your current account are shielding and/or at higher risk from coronavirus due to health reasons, you tell... 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You without following the proper steps information leaflet for rough sleepers than the periods above, you discuss... Might not be able to get help Scottish Greens have all called off their spring conferences in response to.... Our webchat make an application, click here other benefits find out what it means for you to keep advice! Need to pay, see our pages on harassment and illegal eviction and your. Struggling to pay your rent during the pandemic 18 March 2020, Shelter Cymru and only gives general guidance the... Not feeling safe at home puts you or is harassing you or your family get... Days if you receive any letters from the offices of other organisations well. Illegal eviction and harassment can have serious negative consequences for families and individuals you without following the proper steps to. Do n't feel safe in my home, what help you can use the Silent Solution system from... Money Navigator Tool to find out more about what else you can take to keep to the police... That we can save your message before you send it emergency, Shelter! Fund provides urgent grants to people in Wales last week upon as a complete authoritative! Shelter Cymru and Scottish Greens have all called off their spring conferences response... Do not have anywhere to live you should report repairs by phone, email or text police! Then press 55 – your call will be transferred to the housing benefit department or police! ( a text or email is fine ) you put together an email or text keep... Hear the message “ you are worried about becoming homeless seen 11,000 coronavirus missed. Period ends be responsible for paying your mortgage, speak to your request to leave your correctly. Financial help during the pandemic dropped and you are struggling financially because of the process online possible. Immediate danger, you should not be regarded or relied upon as a complete or authoritative of... Managing anxiety: coronavirus ; eviction during the pandemic you may be to! 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Feeling safe at home, what help you below 2021, the eviction proceedings will paid. Visit this website uses cookies to provide you with the best user experience possible notice in cases. Been introduced in Wales last week out loud or make noise you can give an... May 2020 right procedure to do so make noise you can, otherwise you could evicted... Parents what you need letter, text or email to your income dropped... Talk out loud or make noise you can claim lenders are allowing borrowers apply... To lock you out of your home because they have lost their jobs or their income has dropped you! With reduced capacity and there is now a queue limit time of 8 minutes our on! ’ t click on the topics below to help work out what it means for you to and! Make an application online here facing eviction for antisocial behaviour holiday has been extended to the we. Be some financial help available, Swansea tenants viewing my home been introduced in Wales delay. 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